Don’t worry, help is here! Travis is still diligently learning the ways of our world, but sometimes needs a little help from you and us. Get support for all your issues on this page.
First things first
Tips and tricks
Read through our online guide to get your started lightning fast and start breaking down language barriers:
Frequently asked questions (FAQ)
All orders are currently scheduled to ship throughout January-February 2018. Please note that these dates could be subject to delays, we will keep you well-informed of any changes to the shipping schedule.
You can order Travis through our Indiegogo campaign. Please note that delivery dates on Indiegogo are estimates and could be subject to unexpected delays.
You’ll find a video tutorial and a set of instructions our Get Started page.
Once your Travis Business account has been activated, just head to the menu by double tapping the top arrow and click “Sync Account” for the synced conversations to update on the business.travistranslator.com website. Then, simply refresh or click “Home” on the website and you’re recent conversations will appear!
By press, we mean pushing the arrow until you feel a physical click. By tap, we mean a gentle push like you would on a touchscreen without physically pressing down on the device.
After translating, tap the centre circle to repeat the last translated sentence. To repeat sentences which were translated before, double-tapping the down arrow will bring up a History of translations. From the History menu, select and tap any sentence you wish to repeat. History stores the last 20 translations.
Travis has over 80 online languages and 20 offline languages.
120 Online languages:
Please note that not all of these are fully voice supported
20 Offline languages:
Please note that not all offline languages are implemented. We are working to add the remaining ones within the coming 1-3 months.
then go to “Language Settings” which is 语言设定 in Chinese. From there, change the language to English, which is 英语 in Chinese.
Online languages are automatically available whenever your Travis device is connected to the internet via Wifi, Hotspot or mobile data. A video illustrating how to connect to Wifi can be found here.
Travis can also connect to the internet using an unlocked (i.e. a SIM card that isn’t restricted to a certain network) Nano-SIM card with available mobile data. To turn on mobile data, access the main menu by double tapping the upper arrow and select “Mobile data”. A video illustrating how to install the SIM card can be found here.
The SIM card is not necessary, it’s an alternative way to access online languages when a Wifi connection isn’t available.
Restarting Travis solves 90% of the problems. To restart the device, hold down the power button on the back for several seconds until a logo of blinking lights appears and the screen turns off. Wait a few seconds, then press and hold it again until you see the Travis logo to power the device backup. Please also make sure that Travis is connected to Wifi, as your issue might be fixed after an automatic software update. If a restart doesn’t fix your issue, Travis can be reset to its factory settings by pressing the smaller reset button on the back of the device. If you still experience difficulties, please contact us.
Thanks to the generous support gathered on Indiegogo, 200 devices have been donated to the Open Learning Exchange (OLE) which focuses on education for children in disadvantageous parts of the world and refugees, as well as devices to Movement On The Ground, an organisation dedicated to assisting refugees in Lesbos, Greece. Donations from our Tailwind campaign in the Netherlands will also go to Movement On The Ground. For more information about our social projects, visit the Travis Foundation.
We are passionate about language preservation as we believe it has a role in also preserving culture. Language Preservation is one of the key projects undertaken by the Travis Foundation. Our first goal of this program will be to digitise Tigrinya a language spoken in Eritrea and Northern Ethiopia. From every device ordered, $2.50 goes to Travis Foundation to support these projects.
We trial every device before shipping but as a small team, some errors can still occur. We currently do not accept returns except in the case of a factory defect or if the product was damaged during shipping, in which case you can reach out to us here to request a new device.
Couldn’t find the answer you were looking for? Have more unanswered questions? Make sure to check out the FAQ, we update it frequently with new answers.
If your query wasn’t answered in the above questions, please let us know how we can help you.