Get started with Travis Blue



On this page you will find links to the Travis Blue app and answers to common questions.

Get the app


Get the Travis Blue app on Google Play Download the Travis Blue app on the App Store

Frequently Asked Questions

Troubleshoot

Shipping

There are a few ways to help get your Travis Blue working. Please note that there are different instructions for iPhone and Android phones.

Restart your device

Restarting your Travis Blue solves 90% of the problems. To restart the device:

  1. Press the power button on the side for several seconds until the flickering light switches off.
  2. Wait a few seconds and press the power button again to restart your Travis Blue.
  3. Wait until you see the blue light.

Travis Blue reset

You can watch this process on video here

Reset the Travis Blue device by pressing and releasing the reset button placed near to the usb port.
The Reset button is a pinhole, just press and release using a SIM eject pin tool or a paper clip.

Android

Bluetooth not connecting

  1. Force stop the App
  2. Turn ON Location
  3. Go to Bluetooth
  4. Unpair Travis Blue device
  5. Then first Turn Off and then turn ON bluetooth
  6. Select the Travis blue and connect it

Location Enable

  1. Go to Settings
  2. Select Location
  3. Enable it

Connecting to Travis Blue device

You can watch this process on video here

  1. Launch the app
  2. Click on bluetooth settings
  3. Enable Bluetooth
  4. Click on Travis Blue from the list

iOS

Bluetooth not connecting

  1. Force quit the Travis blue app from device
  2. Go to Bluetooth settings and select the Travis Blue and forget
  3. Turn Off bluetooth
  4. Reset the Travis Blue device by pressing and releasing the reset button placed near to the usb port
  5. Then press and hold the Travis Blue device power button until it blinks the green and blue light with a sound
  6. Launch the app and go to bluetooth settings from the app
  7. Turn On the bluetooth and connect to Travis Blue again

Bluetooth Unpair/Forget

You can watch this process on video here

  1. Go to Settings
  2. Select Bluetooth
  3. Click on the info button of Travis blue
  4. Forget this Device

Force quit app

You can watch this process on video here

  1. Double press the home button
  2. Swipe up the Travis Blue app

Let’s squash it together! Please reach out to us and we’ll get on it.

As soon as you have confirmed your address in the survey we sent you, we will immediately ship your order to you.

As soon as you have confirmed your address, we hand over your order to Easyship who ensures it is delivered worldwide within approximately 14 business days. A tracking number will be sent to you by email with which you can follow your order until it has been delivered. Please ensure you, or someone else, is available to collect your parcel as unreceived orders will be returned and a new shipping fee incurred.

A tracking number will be sent to you by email with which you can follow your order until it has been delivered. Please ensure you, or someone else, is available to collect your parcel as unreceived orders will be returned and a new shipping fee incurred.
There is a possibility that your country’s customs ask for a settlement of tax and import fees. These are not included in your purchase, as we communicated on our Indiegogo page. Hence you will have to pay for them should they be required. The amount of VAT/GST customs fees will vary based on your country of residence.

Please contact us [email protected]

We trial every device before shipping but as a small company, some errors can still occur. We currently do not accept returns except in the case of a factory defect or if the product was damaged during shipping, in which case you can reach out to us here to request a new device.

Yes, you can change your delivery address by replying to the survey that we've emailed to you. After you've confirmed your address, you can't change it anymore.

Usage

https://www.travistranslator.com/wp-content/uploads/2018/07/1.png

Please follow the steps of the onboarding wizard in the Travis Blue app on your iPhone or Android device.

Important: ensure to hold the power button until you see a green and blue light. When you only see a blue light Travis Blue is not ready to connect.

   

Is your Travis Blue not connecting to your phone? Please scroll up to "My Travis Blue isn't working properly."

You can select languages in the Travis Blue app on your mobile phone. Tap on the left or the right flag and select your preferred language from the list. You can only select languages once you’ve paired your Travis Blue to your mobile phone.
(In this example we’re assuming that the left language is your language.) Press the left translation button on the Travis Blue. When a prompt tone is generated, you can speak the words that you want to translate. When a prompt tone is generated again, Travis Blue will translate the words in your preferred language. Then, your conversation partner presses the right translation button and speaks the words that (s)he wants to translate. You can view the translations in your Travis Blue app.
To restart the device, press the power button on the side for several seconds until the flickering light switches off. Wait a few seconds and press the power button again to restart your Travis Blue.
Press the volume button +/- on the side of your Travis Blue.
For the next song, hold the ‘+’ button for two seconds. For the previous song, hold the ‘-’ button for two seconds.
After translating, hold the square / circle button on your Travis Blue for two seconds to replay the last translation. You can also go in the app and press the ‘play’ button to replay the translation.
Travis Blue works best when your phone is connected to 3G/4G or wifi.
The battery life will last approximately for 8 hours when operating continuously, and it will remain 15 days on standby.
We are continuously improving Travis Blue. This includes software updates to improve translations, user interface and other features.

For these languages, Travis Blue translates what you say into text on your iPhone/Android device.

Afrikaans, (Modern Standard) Arabic, Armenian, Azerbaijani, Basque, Bengali, Bulgarian, Cantonese, Catalan, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Finnish, Filipino, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Javanese, Kannada, Khmer, Korean, Lao, Latvian, Lithuanian, Malay, Malayalam, Marathi, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Sinhala, Slovak, Slovenian, Spanish, Sundanese, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Zulu

For these languages, Travis Blue translates what you say into voice translation on your Travis Blue.

Afrikaans, (Modern Standard) Arabic, Armenian, Bengali, Bulgarian, Cantonese, Catalan, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Finnish, Filipino, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Javanese, Khmer, Korean, Latvian, Malay, Nepali, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Sinhala, Slovak, Slovenian, Spanish, Sundanese, Swahili, Swedish, Tamil, Thai, Turkish, Ukrainian, Vietnamese

Thanks to the support gathered on Indiegogo, $5010 has been donated to Paper Airplanes. Paper Airplanes is a nonprofit organization providing free, one-on-one language and skills learning for individuals affected by conflict, supporting them in their educational and employment pursuits, and, ultimately helping them rebuild their lives. For more information, please visit the Paper Airplanes website https://www.paper-airplanes.org.

Feedback

How can I give feedback? Travis is co-created with our community that supports our mission, so we’d love to hear from you. Please reach out to us!

Get Support

Do you have another question? Please contact our Customer Service.

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